Do I need a referral from a doctor? | If you are visiting Stability Physio as a private patient, no referral is needed — you can book an appointment directly with us.
However, a referral is required if you are claiming treatment under: - EPC / Chronic Disease Management Plan
- WorkCover
- TAC (Transport Accident Commission)
- DVA (Department of Veterans' Affairs)
If you're unsure whether you need a referral, feel free to contact our team for guidance. |
What should I expect during my first visit? | During your first visit, we will: - Conduct a detailed assessment of your condition
- Discuss your symptoms, lifestyle, and goals
- Create a personalized treatment plan
- Begin treatment (if appropriate)
Please arrive 10 minutes early and bring any relevant medical reports, imaging results, or referral letters. |
What should I wear? | Wear comfortable clothing that allows easy movement. If we are treating a specific area (e.g., knee or shoulder), ensure it is easily accessible. |
Can I claim physiotherapy through my private health fund? | Yes, if your plan includes physiotherapy coverage. we accept most major health insurance funds. Please bring your insurance card with you. |
What are your clinic hours? | Our typical hours are: - Monday to Friday: 9:00 AM – 7:00 PM
- Saturday: 9:00 AM – 1:00 PM
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How do I book an appointment? | You can book: Online Phone: 03 7302 0410 |
What is your cancellation policy? | We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations may incur a fee. |
Do you offer home visits? | Yes, we offer home physiotherapy services for patients who are unable to visit the clinic. Contact us to check availability and fees. |
Can I claim my Medicare rebate instantly? | Yes, If you are eligible and have a valid EPC/Care Plan referral from your GP, we can process your Medicare rebate instantly at the time of payment. Please bring your Medicare card and any necessary paperwork with you. |
Is there parking at the clinic? | Yes, we have convenient parking available at the rear side of the building for all our patients. |
Is the clinic wheelchair accessible? | Yes, the clinic is fully wheelchair accessible. There is a ramp located at the rear parking area to ensure easy access. |
